Operating Plan for Delhi

October 2002

Transport Department
5/9, UNDERHILL ROAD, DELHI - 110 054



Delhi should be a well-managed, clean and dynamic city serving its citizens as a model capital city.


To provide safe, eco-friendly, cost-effective and efficient modes of transportation through a well integrated multi-modal transport system.

The Present

The present transport system is characterized by road traffic congestion with declining ambient air quality accompanied by a rising trend in road accidents. The focus of all efforts need to be on reducing congestion, improving air quality by lower levels of vehicular pollution and enhancing road safety while improving amentities for commuters.

The Challenge

This situation is likely to worsen due to increasing population and economic growth. The population of Delhi is expected to grow from 138 lakh in 2001 to 230 lakh by year 2021. However the daily transport demand is expected to grow from 139 lakh in 2001 to 279 lakh passenger trips by the year 2021. To cater to this demand, the mass transport system will need to be augmented substantially and the road infrastructure, traffic management and associated amenities improved substantively.

There are several factors responsible for the prevailing road congestion, pollution and lack of road safety. The basic cause, however, is the imbalance in the modal mix of passenger traffic carried by various modes of transport. There is a preponderance of low capacity vehicles such as two wheelers and cars. This is induced by increasing inadequacy of mass transport to cater to travel demand both in quantity and quality.


With the objective of achieving a balanced modal mix and to discourage personalized transport, it is proposed to augment mass transport by massive investments accompanied by institutional improvements. The focus, therefore, will be on increasing mass transport options by providing adequate, accessible and affordable modes like buses, mini-buses, electric trolley buss complemented by a network of a rail based mass rapid transit systems like metro and commuter rail. Para transit modes like autos and taxis are envisaged to provide feeder services in designated areas catering to work and leisure trips. Non-motorized transport like bicycles and cycle rickshaws will be accommodated.

Mass Transport

In order to strike the appropriate modal balance, an extensive mass transport system including a metro, commuter rail and buses will be required. Considering this, 245 km. Of a metro system network to cater to demand upto 2021 is being planned. Of this in Phase-I, 39 km is under implementation and 21 km. Is expected to be completed by 2005. In addition, Phase I of the commuter rail system called the Integrated Rail and Bus transit (IRBT) along three existing railway lines is also being taken up in partnership with neighbouring State Governments of Haryana and Uttar Pradesh and the Government of India.

Even after a fully developed rail based Mass rapid Transit system has come into existence, the bus system will continue to play the role of the main mass transport system provider. The bus system is proposed to be augmented to 10000 CNG buses within a year on Stage Carriage to be supplemented with about 4000 CNG buses on chartered and premium services. Premium bus services will be introduced on selected routes. High Capacity Bus Systems on selected corridors of 100 km is planned. In addition, on 32km of selected corridors, Electric Trolley Buses will also be introduced in order to reduce congestion and pollution. A Light Rail transit for the walled city is being considered. In order to improve the bus system dedicated busways/lanes are being planned on designated road corridors.

Development of bus terminals is very important is very important for efficient operation of any bus system. Three directional Inter State Bus Terminal (ISBTs) have already been provided and two more are to be taken up at Dwarka & Narela. The services at the existing ISBTs at Kashmere Gate, Anand Vihar and Sarai Kale Khan will be further improved.

Intermediate Public Transport System (IPT)

IPT modes will continue to play an important role even in the future as feeder services to the main mass transport system and providing accessible movement in pre-designated areas. Therefore, steps are being taken to strengthen this system by proper regulation and discipline.

Controlling Vehicular Pollution

A number of additional measures will be taken to reduce vehicular pollution by providing CNG buses, strengthening the Pollution Under Control (PUC) system, introduction of strict Inspection and Certification Systems and promotion of advanced technologies. Special focus will be on safety certification and stringent inspection of all transport vehicles. A Safety council to set standards for vehicle safety and fitness is being set up shortly.

Road Infrastructure

A number of flyovers, bridges and pedestrian subways are under construction and many more are being contemplated. In addition, existing roads are being widened and new roads constructed. The peripheral expressway and NH2 bypass are being taken up to siphon off inter-city traffic passing through Delhi.

Several low cost and quickly implementable transport system management (TSM) measures are being given a lot of importance in order to improve traffic flow. TSM plans are being prepared for various corridors and will be taken up for implementation.

Integration Issues

Integration of all modes of transport is necessary to achieve the potential of each mode. Feeder systems to metro and commuter rail will be provided. Facilities for parking of personalised modes, autos and taxis are proposed at all stations. Time Table and fare integration for metro rail and buses are also contemplated.


Plan Outlays Tenth Five Year Plan (2002-07)

A large investment is required to finance the proposed urban transport system. For this, budgetary provision have been enhanced in the Tenth Plan (2002-07) of the Government of NCT of Delhi. The Financial outlays approved in the Tenth Plan for the Transport sector are:

(A) Transport Department

S. No. Items (Rs in lakhs)
01. Mass Rapid Tansit System 144141
02. Delhi Transport corporation 61800
03. Interstate Bus Terminals 6000
04. Other Schemes 81950
  Sub Total (A) 293891

(B) Other Agencies

S. No. Items (Rs in lakhs)
01. Road and Bridges (PWD) 187280
02. Trans Yamuna Area Development Board 1500
03. MCD 60000
04. NDMC 2000
  Sub Total (B) 250780

GRAND TOTAL (A) + (B) = 544671

Institutional Measures

The financial investments are proposed to be buttressed by institutional measures to ensure effective and efficient functioning of the transport system n an integrated manner. For this, it is proposed to set up an Integrated Metropolitan Transport Authority (IMTA) which will look after regulatory issues like fares and tariffs as well as provisioning and common functions/services for metro, rail and bus systems. Until IMTA is formed, a Delhi Transport Planning Group (DTPG) to be chaired bye the Chief Minister may be set up. To provide technical and logistic support to the DTOG and then IMTA, a Traffic Engineering and Transport Planning cell will be set up which will function under the aegis of the Transport Department but will draw expertise from PWD, MCD, NDMC and the Traffic Police to ensure coordination and the Traffic Police to ensure coordination and implementation.

Amenities for Commuters

In order to make the transport system user-friendly, many amenities for commuters are being introduced. Some of these are Help Line for bus, taxi and auto rickshaw passengers, a Unified Bus Time Table, route guide maps / folders, directory of chartered bus services, fare charts from point to point, more prepaid taxi/auto rickshaw booths and improved bus terminal designs and enhanced service standards at Inter State Bus Terminals (ISBTs) etc. Wherever feasible the needs of special groups like the physically challenged and senior citizens as well as economically weaker sections will be accommodated by encouraging user friendly technologies for access and seating as well as concessional passes on mass transport. Training programmes are also being planned for drivers of buses, mini buses and autos to make them responsive and helpful to commuters.

Time Frame

The various tasks and time frame for the operating plan for the Transport Department and Inter Agency Coordination to be implemented in 6 months, 6-12months and 1-5 years are given overleaf.



  Within 6 months  
1 Complaint Redressal System for Bus, Autos and Taxis & IPT Operations Operations/Enforcement
2 Rationalization of Bus routes STA
3 Unified time Table for Bus System STA
4 Publication of user friendly bus route time tables and bus route networks STA
5 Publication of certified fares between various points STA
6 Installation of Standardised fare meters for auto rickshaws and taxis Autorickshaws Unit, Burari and Controller of W&M
7 Increase in number of Pre-paid booths for auto & taxis Autorickshaw Unit
8 Comprehensive Training to Drivers & Conductors of School Buses Operations
9 Improvement in Design of School Buses Vehicles Inspection Unit
10 Stringent testing mechanisms for checking road worthiness of school buses Vehicles Inspection Unit
11 Public awareness programmes on road safety & school buses Planning/Safe School bus Cell
12 Authorising driving training schools to issue Learner's licenses Operations
13 Stringent testing mechanisms for driving skills & obtaining Driving Licences Operations
14 Upgradation of private driving training schools with well structured courses Operations
15 Public awareness programmes on Vehicular Pollution - Causes, Effects & Solutions Pollution Control Division
16 Bus Priority lanes for selected corridors STA/DTC
17 Introduction of premium bus services DTA/DTC
18 New Colour Scheme for CNG buses STA
19 Modernization of bus-Q-Shelters STA/DTC
20 Restructuring DTC-finalization of proposals STA/Sectt.
21 Private sector participation in city bus services - Inviting Expressions of Interest STA
22 Time table integration of Metro and buses MRTS/STA
23 Preparatory works for Phase II of Metro including commissioning Detailed Project Report. MRTS
24 Training CNG filling personnel / Transport Department officials Pollution Control Division (PCD)
25 Odouring of CNG & Installation of gas leak detectors Pollution Control Division
26 CNG cylinder recertification facility Pollution control Division
27 Setting up Safety Council of Vehicle fitness and safety Secretary (Tpt)
28 Upgradation of I&M Centre, Burari VIU/PCD
29 Modernization of Zonal Offices Operations
30 Citizens Charter - Finalization and implementation Secretary (Tpt)
31 Setting up of Delhi Transport Planning Grout (DTPG) Secretariat Branch
32 Setting up of Integrated Metropolitan Transport authority (IMTA) Secretariat Branch
33 Examine the legislative proposal by GNCTD for Metro Rail Operations and Maintenance Secretary (MRTS)
  6-12 months  
34 High Capacity Bus System for five selected corridors STA
35 Introduction of Electric Trolley Buses on two selected corridors STA
36 Implementation of Bus Lanes/Bus Only Roads - finalization of proposals STA
37 Enforcement to discourage use of private cars as taxi Operation/Enf.
38 Bus Terminal development (both ISBT and city) GM (ISBT)
39 Computerisation & Modernisation of PUC centers PCD
40 Modernisation of Pollution Monitoring Equipment and checking Systems PCD
41 Setting up I & M Centres at Bawana by DTC STA/VIU
42 LRT/Tram system for Walled city - feasibility study Planning/Sectt
  1-5 years  
43 Legislation for IMTA Secretariat
44 Restrict areas of operation of autos on feeder routes AR Unit
45 Implementation of high capacity bus System Corridors (100 km) STA
46 Implementation of ETB on two corridors (32 km) STA
47 Implementation of LRT/Tram system for walled city Panning/Sectt
48 Feeder Bus Route Network for Metro - Phase-I STA/MRTS
49 Completion of Ph-1 Metro network (60 km) MRTS/DMRC
50 Completion of Ph-1 IRBT/Commuter rail cum Bus network (57 Km) MRTS
51 Completion of preparatory works for Phase-II Metro Network MRTS
52 Implementation of restructuring plan for DTC STA/DTC
53 Implementation of private sector participation in city buses STA
54 Completion of Dwarka and Narela ISBT GM, ISBT
55 Commissioning of Metro Phase-II on approval of partner Governments i.e. GOI & GNCTD MRTS


  Within 6 months  
1 Parking facilities at MCD, NDMC, DVB, DJB Offices MCD/NDMC/Respective Offices
2 Parking facilities for Buses, Autos, Taxis and Slow Modes MCD/NDMC/DDA
3 Planning for multi-storeyed parking facilities MCD/NDMC
4 Rationalization of parking charges W.R.T. parking duration, area, mode MCD/NDMC/DDA
5 Removal of encroachment from footpaths & provide more footpaths MCD/NDMC/PWD
6 Improvement in Traffic Signaling Systems MCD/NDMC/Traffic Police/PWD
7 Enforcement of Road Discipline Traffic Police/Transport Deptt.
8 Education and Awareness of Road Safety Traffic Police
9 Increase in number of Pre-paid booths for autos & taxis Traffic Police
10 Strengthening of Complaint Redressal System Traffic Police
11 Road Widening (A continuous exercise) MCD/NDMC/PWD
12 Correction of signages at flyovers and junctions and Rectification of defects in flyover design PWD/MCD/NDMC/DTTDC/DDA/CRRI
  6-12 months  
13 Implementation of Bus Lanes/bus Only Roads MCD/NDMC/PWD/Traffic Police
14 Splitting of bus stops MCD/NDMC/PWD
15 Construction of Multi-Storeyed parking facilities MCD/NDMC
16 Construction of Cycle tracks on two selected corridors MCD/NDMC/PWD
17 Construction of flyovers/bridges/pedestrian subways MCD/NDMC/PWD
18 Road widening and strengthening (a continuous exercise) MCD/NDMC/PWD
19 Implementation of TSM plans on selected corridors PWD/Traffic Police
20 Management of Auto/Taxi Parking under Bhagidari RWAs/MTAs
21 Setting up of Traffic Management Authority Police/Transport Deptt.
  1-5 years  
22 Creation of Traffic Engineering Cell Traffic Police
23 Completion of multi-storeyed parking facilities MCD/NDMC
24 Completion of Cycle tracks on selected corridors MCD/NDMC/PWD
25 Implementation of TSM measures for selected corridors PWD/Traffic Police